Accountancy
114
Agriculture, Fishing
1
Finance, Insurance
78
Call Centres
1
Catering & Hospitality
108
Construction, Property
109
Customer services
50
Defence/Armed Forces
64
Education
0
Electronics
67
Engineering, Manufacturing 68
Graduate, Trainees
58
Healthcare & Nursing
81
Human resources
66
IT & Internet
67
Legal
63
Management consultancy 70
Marketing, Advertising, PR 74
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
69
Retail, Wholesale
53
Restaurant & Food Service 12
Sales
67
Science
6
Secretarial, Administration 0
Security
0
Senior appointments
6
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
64
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
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Section: Retail, Wholesale Vacancy 843 |
| Post:Community Manager Software Startup |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Angelsoft.net Community Manager Position
Angelsoft.net is looking for an awesome Community Manager to help investors and entrepreneurs have a better experience on our platform, and to be an advocate for the users in the development process. You must have a passion for software and a keen interest in early equity finance. This is an entry-level position. We are looking for a bright, dynamic and articulate person who can grow with our organization.
What You`ll Do
You will provide support and training to some of the most sophisticated and wealthiest individuals in the world (on the investor side), as well as some of the most involved and informed software users in the world (the entrepreneurs). Premiere customer service is a hallmark (not an afterthought) of the Angelsoft business model. Our investors and entrepreneurs demand excellent service. Being able to think like an investor one minute and an entrepreneur the next, is core to the position. Here are the details of what will be expected:
- 35% Nurture investors and entrepreneurs through email channels. This will involve using our state of the art support system and resolving customer issues. World-class customer service is what our sophisticated investors and entrepreneurs demand.
- 25% Improve, maintain, and enhance our Knowledge Base to help customers help themselves. This will involve excellent writing skills and basic knowledge of software programs used to create mocks and supporting documentation to improve our self-help database.
- 15% Maintain your “top 10” list for product improvements and work closely with Product Management to ensure that these improvements are made.
- 15% Contribute to our Investor and Entrepreneur Blogs and support general sales and marketing efforts. This may include demo support at tradeshows and other customer outreach.
- 10% Quantify and report to business stakeholders week to week on what the top issues are in both Investor and Entrepreneur communities.
Who You`ll Report To
You`ll be reporting directly to the VP of Product Management, whose job is to make sure the product gets built and keeps getting better. Because your position is so central to our organization and one of the closest to our customers, you will also work closely with the Business Development team.
What You`ll Need
Your work will involve communicating directly with Investors and Entrepreneurs about sensitive subject matter. Your written and verbal skills must be excellent, and you must have extreme patience and empathy for users. You will need to be very familiar with web software and be considered `tech savvy` by all those around you. You`ll have to become very familiar with our web tools, and work closely with the product and technology teams to make sure any bugs found are reported, and any interface confusions are brought to our attention. You will have to keep up with a piece of web software that evolves rapidly from month to month. All in all, you must have attention to detail in following through with customers to make sure they are 110% satisfied with our products and services. YOU MUST HAVE EXPERIENCE WITH TECHNOLOGY and SOFTWARE or must convince us of your desire to be in the software/startup space. Please do not apply if you do not have software experience of some kind.
Where You Might Be Going
Because this is such a central role in the product process, it`s a great launch pad for virtually any department at Angelsoft. You could continue from here to help us make the product better in the Product team, to chase down bugs and performance issues in the QA team, or to foster better relationships as a business Account Manager. It`s up to you!
Who We Are
Since 2004, Angelsoft has been developing an Internet-based collaboration platform for business angel investors and high-growth entrepreneurs. Under the leadership of founder and CEO David S. Rose (described by Crains New York Business as "the father of angel investing in New York" and by BusinessWeek as a "world conquering entrepreneur") the company has become the catalyst for change throughout the entire early stage finance industry. With input from over 500 angel investing groups and venture capital funds around the world, as well as tens of thousands of active entrepreneurs, global best practices in investing and entrepreneurial fundraising have been integrated directly into the Angelsoft platform.
The result is the official solution used by over 19,000 accredited early stage investors on six continents to process and collaborate on over three thousand funding applications from entrepreneurs each month. The product has won multiple awards, including the New York TEN Award for Best New Product/Service and two CODiE Finalist Awards for Best Financial Software Solution. With its dominant presence in the angel investor sector now established, a significant number of leading venture capital funds moving on to the platform, and extensive editorial coverage in venues such as Inc. Magazine, the New York Times and TechCrunch, Angelsoft is embarking upon the next phase of its long-term strategy. The Angelsoft online product is now expanding to provide a comprehensive suite of solutions, community and services for the entrepreneurial and business/financial service provider markets.
Angelsoft`s offices are located at 23rd St. and Madison Ave., right by Madison Square Park.
How To Apply
Because this is such a high-profile position within the company and will serve as the first (if not only) point of contact for many of our customers, it`s important your personal brand and other online activities appropriately represent the company. We therefore ask that you include in your cover letter the following information:
• Why you would be a good fit for this position
• Your favorite blog
• Your LinkedIn profile
• Your resume
Please send your cover letter and resume to Bob Teree, VP of Product Development at jobs@angelsoft.net NO AGENCIES PLEASE.
Compensation: $40-$60K plus benefits depending on background
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
VENBEST Recruiting
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| Email: |
jobs@angelsoft.net
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| Phone: |
(+38044) 5036614/13
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Publication date: 2009-12-04 09:35:23
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